FaQ

How long will the result be visible on my teeth after the whitening treatment using Hello Coco products?

The result of the treatment is visible for up to 12 months. Shades of whiteness depends on your diet and drink consumptions, like coffee and wine. For prolonged results we recommend repeating the treatment every 6 weeks.

Will my teeth feel sensitive after the Hello Coco whitening treatment?

Hello Coco treatment is a pain free and safe procedure suitable for everyone. Activated charcoal is prepared according to international standards, therefore you won’t feel any sensitivity on your teeth or irritation of your gums.

How long do I have to wait for home delivery?

From the day your order, the standard delivery time is 2-3 days. If you want to collect the product yourself or choose a different type of delivery you can find all the relevant information here. If you have any questions about your product delivery, please do not hesitate to contact us at contact@hellococo.eu.

How can I contact customer services?

All you must do is to fill out a short form on our website or you can contact us directly at contact@hellococo.eu.

Can pregnant women use Hello Coco products?

Even though our products don’t have any negative side effects, we want to be precautious and therefore we do not recommend use of Hello Coco products by pregnant women.

Are Hello Coco products tested on animals?

The answer is NO. We are of the opinion that cosmetic products should be cruelty free. We love animals and that is what we care about when creating Hello Coco products.

How does the Teeth Whitening LED Kit work?

The product is very easy to use and all you must do is insert it in your mouth. The product can be connected to your Android phone or iPhone. It is also compatible with all desktop devices and can be connected by a standard USB connection. It is pain free, safe to use and suitable for everyone. The gel works with the LED light and the results are visible after 16 minutes.

Will my teeth feel sensitive after the use of the Teeth Whitening LED Kit?

Our formula was created for gentle teeth whitening and not to cause damage to tooth enamel. A beautiful white smile is pain free with Hello Coco.

Is the LED Kit mouthpiece waterproof?

Yes, it is. The mouthpiece can be washed under running water but be careful that the water doesn’t get into the electric connection at the end of the cable. After the wash just wipe it dry.

My LED mouthpiece doesn’t work?

If you didn’t find the answer in the manual, we recommend the following steps:

  • Connect you LED mouthpiece to your mobile device, unlock it and turn it on
  • The light on the mouthpiece should be on for 16 minutes, after that the light should go off
  • If this step doesn’t work, try to connect the mouthpiece to a different device
  • If this still doesn’t work, please contact us at contact@hellococo.euk and we will exchange your mouthpiece with a new one.
How often should I repeat the treatment with the LED Kit?

We recommend using the LED Kit every day, the best time is in the evening, for one week. For the best results we recommend using the LED Kit with the Hello Coco foam toothpaste or the Hello Coco Activated Charcoal. The Treatment should be repeated after 6 weeks.

How long before I can see the result after using the Hello Coco Powder or Foam?

The result will be visible after the first use.

How often should I use Hello Coco Activated Charcoal Powder?

For the best result we recommend using it twice a day.

How long will the product last?

We recommend using the product twice a day. This way the product should last up to 2 months.

Why do I have to use the Whitening pen?

The use of the Whitening pen will prolong the whiteness of your teeth. For the best result we recommend repeating the treatment every 6 weeks.

When should I use a new gel refill?

If your gel pens, which are included in the kit, are empty you can purchase gel replacement refills at our eshop.

How to use the Pro Teeth Whitening LED Kit?
  1. Twist the bottom part of the pen until you see the gel release
  2. Brush your teeth and then apply a thin layer of gel on the front of your teeth. Avoid gums.
  3. Insert the LED mouthpiece, turn it on and leave it to do its work. It will turn itself off after 15 minutes.
  4. Use every day for 7 days, then repeat treatment after 6 weeks.
  5. For better results do not drink, eat, or smoke for 1 hour after the treatment.
  6. Before you wash your mouthpiece with water, make sure you separate it from the LED device.
How to use the dual mode?

The first mode is a 15 minutes effective whitening with the blue light. The second mode is a 10 minutes of effective whitening with the red and the blue light which also reduces sensitivity a remineralises your tooth enamel.

What are the key components of the PAP formula?

PAP

A scientifically proven component for teeth whitening which is a safer alternative than peroxide. It doesn’t have any negative side effects during the oxidation process of stains which allows effective whitening without causing any pain or sensitivity.

HAp

Hydroxyapatite is the main component of teeth. Formula PAP+ contains synthetic version of the HAp which replaces minerals in damaged parts of the enamel and in time strengthens the protective layers of your teeth.

Does the PAP formula contain peroxide?

The PAP formula does not contain peroxide or hydrogen peroxide. Our goal is to create the most effective whitening formula without compromising the health of the oral cavity. By combining the PAP formula with the hydroxyapatite we have created an effective whitening without causing sensitivity or damage to your tooth enamel.

How long before I can see the result after using the Pro Teeth Whitening LED kit?

The PAP formula was designed to see the visible result ideally just after the first use. This new formula provides results faster than ever before. For a prolonged result after 1-2 uses we recommend daily use of the Activated Charcoal Original or the Powder Booster.

Should I use Pro Teeth Whitening LED Kit if I am pregnant or breastfeeding?

Every pregnancy is different; therefore, we recommend getting advice from your doctor or midwife before using Hello Coco products. Here is a full list of ingredients which you can provide to your doctor: Aqua, Glycerin, Propylene Glycol, PhthalImidoperoxyca proic Acid (PAP), Hydroxylapatite (HAp), Carbomer, Cocos Nucifera Oil, Menthol, Xylitol, Aloe Barbadensis Leaf Juice, Punica Granatum Seed Oil, Cranberry Seed Oil, Mica, Sodium Hydroxide, Aroma/ Peppermint Oil

How does the PAP formula work?

During the PAP whitening process, tooth stains are oxygenated without releasing harmful molecules known as free radicals. This means that the enamel is not damaged or eroded during the whitening process, meaning that the outer layers of teeth remain intact and can continue to protect the nerves while being effectively whitened.

Is the LED mouthpiece waterproof?

Yes, it is. Before washing it with water, make sure, you separate it from the LED device.

Can I use Hello Coco products if I wear braces?

Wearing braces will cause uneven whitening, therefore we do not recommend using our products until you have had your braces removed. Even then we recommend talking to your dentist before using Hello Coco products.

From what age can I use the LED device?

We recommend the use of our whitening kit from the age of 12 years.

How does the Red-Light work?

The Red light reduces sensitivity of your teeth and provides minerals for tooth enamel.

Is teeth whitening safe?

For us safety is a number one priority when creating Hello Coco products. It is proven that traditional whitening products cause damage to teeth and gums, thereby Hello Coco is using the PAP formula. The PAP formula removes stains effectively without compromising the health of your teeth and leaves you with a brighter and healthier smile. It is also safe for your gums and the soft tissues in the oral cavity. The key components of the PAP formula are also proven to improve strength of your teeth and reduce already existing sensitivity. Our products are free from PEG, SLS, parabens, phthalates, alcohol, carrageenan, toluene and triclosan.

Should I use the Teeth whitening Strips if I am pregnant or breastfeeding?

Every pregnancy is different; therefore, we recommend getting advice from your doctor or midwife before using Hello Coco products. Here is a full list of ingredients which you can provide to your doctor: Aqua, Glycerin, Propylene Glycol, PhthalImidoperoxyca proic Acid (PAP), Cellulose gum, Carbomer, Cocos Nucifera (Coconut) Oil, Menthol, PVP, Souium Chloride, Chamomilla Recutita(Matricaria) Flower Extract, Charcoal Powder, Hydroxyapatite, Potassium Citrate

Can I use the whitening strips if I have dental facets, crowns, or implants?

Dental facets, crowns and implants are not intended for teeth whitening and require professional care from your dentist. The PAP formula is designed to work on natural teeth, it can however help with keeping the surrounding teeth the same shade of white as the teeth that have been treated by your dentist. We recommend that you talk to your dentist before using our products.

Do the whitening strips cause tooth sensitivity?

Our whitening strips contain the PAP formula which doesn’t cause sensitivity or damage to the tooth enamel. During the whitening process the PAP solely affects the tooth stains and doesn’t cause any damage to the protective layers of teeth. PAP also helps reducing already existing sensitivity thanks to the desensitization agent potassium citrate.

How to use the whitening strips?

The whitening strips PAP were designed for comfortable whitening when travelling. They can be used anytime during the day or anywhere.

How do the whitening strips work?

The whitening strips contain the PAP formula which oxygenates tooth stains without causing any negative side effects, like irritation or sensitivity of your gums. The whitening liquid dissolves during the 30-minute treatment so after removing the strip from the teeth there won’t be any leftover of the whitening liquid.

Is the powder safe for the tooth enamel?

Yes, the powder is safe for the enamel because it is not an abrasive method of whitening. The powder oxygenates stains thanks to the active whitening agent, which provides effective results without causing sensitivity, irritation to your gums or damage to the enamel.

Can I use the powder if I have dental facets, implants, or crowns?

Dental facets, crowns and implants are not intended for teeth whitening and require professional care from your dentist. The PAP formula I designed to work on natural teeth, it can however help with keeping the surrounding teeth the same shade of white as the teeth that have been treated by your dentist. We recommend that you talk to your dentist before using our products.

Can I use Hello Coco products if I wear braces?

Wearing braces will cause uneven whitening of teeth, therefore we do not recommend using our products until you have had your braces removed. Even then we recommend talking to your dentist before using Hello Coco products.

Should I use the powder if I am pregnant or breastfeeding?

Every pregnancy is different; therefore, we recommend getting advice from your doctor or midwife before using Hello Coco products. Here is a full list of ingredients which you can provide to your doctor: Kaolin (White), Xylitol, Diatomaceous Earth, Bentonite (Clay), Sodium Bicarbonate, Flavor (Peppermint), Dicalcium Phosphate Dihydrate, Calcium Carbonate, Magnesium Citrate, Curcuma Longa (White Turmeric) Root Extract, Fragaria Ananassa (Strawberry) Fruit Extract, Zingiber Officinale (Ginger) Root Extract, Mica, Titanium Dioxide.

How to use the powder?
  1. Wet your toothbrush and apply Hello Coco powder
  2. Brush your teeth in circular movement for 3 minutes
  3. Thoroughly rinse out and finish off brushing with your standard toothpaste
  4. Use 1-2 times a week as a part of your normal teeth whitening routine
What are the key components of the powder?
  • Kaolin clay - It has an amazing ability to bind impurities and detoxify the oral cavity. At the same time, it is rich in minerals, so it actively participates in remineralization of tooth enamel and strengthening of gums.
  • Bentonite clay - It is rich in minerals, detoxifies the oral cavity. Thanks to its absorption properties, it binds impurities very effectively.
  • Turmeric – Helps with regeneration of gums and prevents inflammation.
  • Xylitol - prevents against acidification of the oral cavity

Color Corrector - paste

Can I use the Purple Whitening Color Corrector if I have dental facets, implants, or crowns?

The Color Corrector is completely safe to use because it is a non-abrasive method of whitening, however, we do not recommend using it for whitening of dental facets, implant, or crowns because whitening is only possible for natural teeth. We recommend that you talk to your dentist before using our products.

Can I use Color Corrector if I wear braces?

It is safe to use the Corrector if you wear braces. Thanks to the color correction technology, which temporarily covers yellow stains on your teeth, it doesn’t leave uneven coloring on your teeth after removing braces. Also, the Corrector is non-abrasive.

Is the Color Corrector a toothpaste?

The Color Corrector is a color correction product, and it is not designed to replace your usual everyday dental routine. We recommend using the Color Corrector after brushing with your usual toothpaste.

Can I use the Color Corrector if I am pregnant or breastfeeding?

Every pregnancy is different; therefore, we recommend getting advice from your doctor or midwife before using Hello Coco products. Here is a full list of ingredients which you can provide to your doctor: Glycerin, Aqua/Water, Sorbitol, Hydrated Silica, Xylitol, Polysorbate 80, Cellulose Gum, Mentha Piperita (Peppermint) Oil, Phenoxyethanol, Sucralose, Tetrasodium Pyrophosphate, CI17200/D&C Red No. 33, CI42090/FD&C Blue No.1, Ethylhexylglycerin.

Can I use the Color Corrector at the same time as the Pro Teeth Whitening LED Kit?

You can use the Color Corrector as the first step or as the last step to achieve a brighter smile. The Color Corrector is intended for people who want to achieve even brighter teeth after the whitening treatment or for people who already have brightly white teeth and don’t need the LED whitening treatment. Oxygenation of stains with the PAP formula increases the brightness and reduces the saturation of yellow stains, while the Color Corrector evens out warm and cold tones on your teeth and reveals brighter shade of white.

How and when should I use the Color Corrector?

The corrector is best used after the whitening treatment but can be used alone or before the whitening tratment to remove unwanted undertones on your teeth. Press the pump twice to apply the product on your toothbrush and in small circular movements brush for 2 minutes. Don’t swallow and rinse out your mouth.

Why do I need the Color Corrector?

Corrector is intended for people who want to achieve even brighter teeth after the whitening treatment or for people who already have brightly white teeth and don’t need the LED whitening treatment.

Color Corrector - powder

Corrector is intended for people who want to achieve even brighter teeth after the whitening treatment or for people who already have brightly white teeth and don’t need the LED whitening treatment.

The Color Corrector is completely safe to use because it is a non-abrasive method of whitening, however, we do not recommend using it for whitening of dental facets, implant, or crowns because whitening is only possible for natural teeth. We recommend that you talk to your dentist before using our products.

Can I use Color Corrector if I wear braces?

It is safe to use the Corrector if you wear braces. Thanks to the color correction technology, which temporarily covers yellow stains on your teeth, it doesn’t leave uneven coloring on your teeth after removing braces. Also, the Corrector is non-abrasive.

Can I use the Color Corrector if I am pregnant or breastfeeding?

Every pregnancy is different; therefore, we recommend getting advice from your doctor or midwife before using Hello Coco products. Here is a full list of ingredients which you can provide to your doctor: Calcium Carbonate, Xylitol, Sodium Phosphate,Sodium Cocoyl Isethionate, Dicalcium Phosphate Dihydrate,Potassium Citrate, Menthol,Sucralose, Sodium Benzoate, Potassium Sorbate, Caprylhydroxamic Acid, D&C Red No.33 (CI 17200), FD&C Blue No.1( CI 42090)

What is difference between the color corrector paste and color corrector powder?

The color corrector powder uses our color correction technology for stain removal and to brighten your teeth. The color corrector paste is more powerful and the results will last longer.

When and how to use the color corrector?

The corrector is best used after the whitening treatment, but can be used as part of your daily routine or before the whitening treatment. Wet you toothbrush and shake off any excess water. Dip the toothbrush in the powder making sure that the bristles are evenly covered. Thoroughly clean your teeth for 30 seconds and then rise out. Gently remove any excess color from your teeth.

What are the key components of the PAP formula?

PAP
A scientifically proven component for teeth whitening which is a safer alternative than peroxide. It doesn’t have any negative side effects during the oxidation process of stains which allows effective whitening without causing any pain or sensitivity.

HAp
Hydroxyapatite is the main component of teeth. Formula PAP+ contains synthetic version of the HAp which replaces minerals in damaged parts of the enamel and in time strengthens the protective layers of your teeth.

Can I use the PAP whitening gel if I have dental facets, crowns, or implants?

Dental facets, crowns and implants are not intended for teeth whitening and require professional care from your dentist. The PAP formula is designed to work on natural teeth, it can however help with keeping the surrounding teeth the same shade of white as the teeth that have been treated by your dentist. We recommend that you talk to your dentist before using our products.

Should I use the Teeth whitening Strips if I am pregnant or breastfeeding?

Every pregnancy is different; therefore, we recommend getting advice from your doctor or midwife before using Hello Coco products. Here is a full list of ingredients which you can provide to your doctor:  Glycerin, Propylene Glycol, PhthalImidoperoxyca proic Acid, Hydroxylapatite, Carbomer, Cocos Nucifera (Coconut) Oil, Menthol, Xylitol, Aloe Barbadensis Leaf Juice, Punica Granatum Seed Oil, Vaccinium Macrocarpon (Cranberry) Seed Oil, Mica, Sodium Hydroxide, Mentha Piperita (Peppermint) Oil, Potassium Citrate.

How does the PAP formula work?

During the PAP whitening process, tooth stains are oxygenated without releasing harmful molecules known as free radicals. This means that the enamel is not damaged or eroded during the whitening process, meaning that the outer layers of teeth remain intact and can continue to protect the nerves while being effectively whitened.

Can I use Hello Coco products if I wear braces?

Wearing braces will cause uneven whitening, therefore we do not recommend using our products until you have had your braces removed. Even then we recommend talking to your dentist before using Hello Coco products.

Does the PAP formula contain peroxide?

The PAP formula does not contain peroxide or hydrogen peroxide. Our goal is to create the most effective whitening formula without compromising the health of the oral cavity. By combining the PAP formula with the hydroxyapatite we have created an effective whitening without causing sensitivity or damage to your tooth enamel.

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